Online Booking

You can book our courses by adding them to the cart and going through the checkout process. Simply set the quantity for the number of people. Check the calendar to find when you want to do the course, and pick a day which is free or has the same course you want and has free spaces indicated.If you can not find the dates that you want, send us an email.

Terms

Please take time to read our terms and conditions as once enrolment to an activity has taken place, participants agree to abide by our terms and conditions. Please do not hesitate to contact us in respect of the following information.

Course Commencement and Dates:
As per schedule or bespoke arrangements

Materials:
All HSE and EFR Certified courses include Manuals.

Insurance & Safety:
If you are training on our site the HSE Centre is covered by the appropriate insurance policy and adheres to guidlines and standards dictated by the HSE.

Loss or Damage to Property:
Ink Training cannot hold any accountability for loss/damage of any personal belongings. Ink Training also asks that students are respectful of any property belonging to Ink Training and will be responsible for the replacement or repair of any items lost/damaged while in their use or supervision.

Cancellation Policy:
Ink Training termination of activities: There is the possibility of short notice cancellation due to weather, mechanical or equipment problems, staff illness or other unforeseen circumstances. We regret these situations, but endeavour to reschedule courses to complete qualifications to the students convenience.Ink Training operates a flexible programme and participants should simply rebook an alternative date. Ink Training commits to complete the qualification for which students have signed up.

Participant termination of activities: 
For courses, Ink Training requests that any student cancellations give at least 72 hours notice, must be booked and fully paid for online via our booking system or on immediate receipt of invoice.

Refunds:

All course fees are payable in full via the online booking system or on immediate receipt of invoice unless otherwise arranged, Ink Training are unable to offer a refund once a course has commenced. A cancellation notice period of 72 hours is required for which the deposit amount to cover the cost of materials and administration will be deducted from the refundable amount.

Complaints procedure:
The easiest way to resolve a problem is to mention it on the day and we will find a solution acceptable to all parties. However, in cases of an unsatisfactory outcome, please let us know in writing within 7 days and will address the issues to find a happy ending/conclusion.

Certification procedures:
Qualification recognition can only be processed on completion of all administrative requirements. These include: knowledge reviews, other course related projects and paperwork and payment of all necessary fees.

Student learning agreement:
Students agree to:

  • as specified by instructional staff (generally, reading the appropriate section and completing the relevant knowledge review and watching the course DVD prior to each class)Study independently
  • Ask questions about any aspect not understood
  • Be punctual and prepared for all theory and practical sessions.
  • Follow directions and course procedures from Ink Training staff team
  • Abide by standards of safe practices and act in a courteous manner at all times
  • Not consume any alcohol or illicit drugs before or during the course or be involved in any activity that increases risks.

Instructional Staff agree to:

  • Respect and understand individual needs, pace and method of learning
  • Adhere to HSE procedures to ensure student safety
  • Have a flexible approach and schedule to accommodate unforeseen events
  • Thoroughly cover all the curriculum to enable qualification
  • Answer questions to the best of their ability
  • Assist with all learning challenges

If the above are adhered to, courses will run smoothly and certification cards can be issued promptly. In the case of additional sessions being required (incomplete knowledge reviews, absence etc NOT further practice for speed of learning considerations) an additional cost may be incurred.

Data Protection:
Ink Training may use your information to keep you informed by e-mail, post or telephone about training courses and related products or services that may be of interest to you. Your personal information will not be passed to other organisations or third parties without your prior consent. All information is held securely and confidentially and used only specifically for this purpose. In compliance with the Data Protection Act 1998, the data controllers in relation to the personal information you supply Ink Training.